The most common reason is due to extremely long comments or emoji characters being placed in product notes. Please contact ezQR Support should this happen.

Open jobs are automatically re-broadcast to all delivery partners every 90 seconds. During high load periods (lunch and dinner peak, special occasions), it may take more than 15 minutes for a delivery partner to arrive. Consider using the Tip Driver function to increase the job delivery fee and increase the likelihood of a delivery partner accepting the job.

Our delivery partners are monitored and counselled to comply with our guidelines in order to contribute to an efficient and pleasant system for use by all. Where necessary, wilful and unprofessional behaviour will be dealt with. Road conditions and mechanical problems are the two most common causes. Vendors and Delivery Partners are encouraged to contact each other directly in such cases

Our delivery partners are monitored and counselled to comply with our guidelines in order to contribute to an efficient and pleasant system for use by all. Where necessary, wilful and unprofessional behaviour will be dealt with. Again, road conditions and mechanical problems are the two most common causes. Delivery partners are instructed to maintain communication with Customers and Vendors should the need arise.

Note that as Delivery Partners are not under our employ, ezQR is not liable for any costs or damages incurred by the Vendor.